Index Kosova, joint venture with BBSS Gallup International was founded in 2000, as the first privately owned independent public opinion, media and market research Company in Kosova. Index Kosova is the first company to provide research services for local and international clients throughout Kosova.
The range of services offered currently by Index Kosova comprises quantitative ad-hoc and regular social political, media and market research, as well as qualitative research. Index Kosova offers research among ethnic minorities as well, whereas surveys among Serb minority are managed and organized by BBSS, while other minorities are covered by Index Kosova itself.
Structure and field forceManaging Director – Vlora BashaBusiness Development Manager – Visar BerishaResearch/Project Manager – Shemsi KrasniqiProject Manager – Kaltrina KuçiField Manager – Imer MuzhakuData Processing Manager – Blerina KuçiFinance Manager – Petrit ZekaAdministrative Assistant – Fortuna Baraku
- 11 regional supervisors
- more than 100 fully trained regular interviewers
- more than 10 fully trained regular data entry clerks
All interviewers are trained in-house according to ESOMAR standards.
Quality control includes telephone and door-to-door back checking at least 15% of respondents by regional supervisors.
Quality control focuses on the following essential issues:
- Respondent verification
- Substitutions/Non-accessible respondent rates
- Refusal rates
- Time and duration of interview
- Data response patterns
- Interviewing manning (probing, prompting, filter questions, show cards)
- Don’t know/no response rates
- Missing and inconsistent data
- Open ended questions (legibility and level of detail)
BBSS (Balkan British Social Surveys) is a Full Member of Gallup International Association.
BBSS has established affiliate and joint venture companies based in Romania (CSOP), Moldova (CBS Axa), Serbia (TNS Medium Gallup), Macedonia (Brima), Bosnia & Herzegovina (Mareco Index Bosnia), Albania (Index Albania), and in Kosova (Index Kosova).
BBSS is an associate of Taylor Nelson Sofres (TNS), part of the WPP/Kantar Group, number one market and media research supplier in Europe, ranking fourth in the industry world-wide.